Full-Time | Uxbridge | Monday–Thursday, 9am–5pm, earlier finish on a Friday |
An established and successful business is looking for a Senior Customer Service Executive to join its team in Uxbridge.
You’ll be responsible for managing customer enquiries, processing orders and building strong relationships with new and existing customers. The role also includes outbound calls, upselling, account management and supporting customers with product enquiries.
Key Responsibilities
Handle customer enquiries via phone, email, WhatsApp and live chat
Process orders and provide accurate product information
Build and maintain strong customer relationships
Make outbound calls and identify sales opportunities
Upsell and generate repeat business
Manage customer accounts and follow up enquiries
Work towards weekly sales targets
About You
Excellent communication and customer service skills
Organised, proactive and commercially minded
Confident on the telephone
Comfortable working independently
Strong attention to detail
Previous customer service or sales experience
Benefits
Annual performance bonus
Monthly sales bonus
Company pension
20 days' holiday + bank holidays
Christmas shutdown
Additional holiday after 5 years
Free parking
Career progression and training