The Role
An award- winning, owner led property business covering Lettings,
Property Management and Sales is looking for a dynamic Office Manager to join their
small, well-established team. This is a varied, hands on role that sits at the heart
of the business, combining office management, client support,
maintenance coordination and enquiry management. The successful candidate will play a key role in ensuring the smooth day-to-day operation of the office while
delivering a professional and responsive service to clients, tenants and contractors.
The role would suit a highly organised individual with excellent communication skills
who enjoys working in a busy environment where no two days are the same.
Key Responsibilities
Manage the day-to-day operation of the office, ensuring efficient administrative
processes and a professional working environment.
Maintain accurate records, files, and company documentation while supporting
management with administrative tasks.
Act as the primary point of contact for client and customer enquiries, delivering
excellent customer service.
Putting together property details and supporting with tenancy administration
and sales progressions
Coordinate and monitor maintenance requests, arranging repairs and ensuring
issues are resolved promptly.
Handle inbound and outbound communications, including telephone, email, and
online enquiries, in a professional and timely manner.
Track, update, and follow up on enquiries, maintenance matters, and
operational activities to ensure effective resolution and communication.
Key Requirements
Previous experience in an Office Manager, Office Coordinator, Senior Administrator or similar office-based position.
Strong organisational and administrative skills.
Excellent communication skills, both written and verbal.
Professional and confident telephone manner.
Ability to prioritise multiple tasks and manage competing deadlines.
Strong attention to detail.
Good working knowledge of IT (Google apps).