About the Role
We're looking for a motivated and customer focused Junior Technical Support Executive
to join a growing technology team. You'll be supporting a modern business software
platform that is being rapidly adopted by businesses across the UK and Ireland. With
hundreds of active users and strong ongoing growth, this is an exciting opportunity
to join a technology product in its early stages and play a key role in its continued
success. This role is ideal for someone with up to 2 years' experience in IT, software or
technical support who enjoys solving problems, learning new technology and helping
customers get the most from the systems they use every day. You'll receive full
product training and work alongside an experienced team, giving you the opportunity
to develop your technical, customer service and business software skills.
What You'll Be Doing
Providing first line remote support to customers via phone, email and
remote access tools.
Troubleshooting software and user issues to deliver a great customer experience.
Escalating more complex technical issues where required.
Delivering online onboarding sessions and training for new customers.
Supporting customers during implementation and setup.
Maintaining accurate records of customer interactions and support activity.
Assisting with the ongoing development and maintenance of system data.
Working closely with colleagues to continuously improve the customer experience.
What We're Looking For
Up to 2 years' experience in an IT, technical support, software support or
helpdesk environment.
Strong computer skills, including Excel
Excellent communication and customer service skills.
A logical approach to problem-solving.
Ability to learn new software and systems quickly.
Strong organisational skills and attention to detail.