About the Role
We are looking for a Customer Service Team Leader to lead and develop a fast growing customer service team. This is an excellent opportunity for a strong people manager with a background in retail management and excellent Excel and IT skills to progress their career within a growing company.
The Role
As Customer Service Team Leader you will be responsible for heading up a customer service team that supports retail operations. You will drive performance, improve processes, and ensure a high-quality technical support experience for customers.
Key Responsibilities
Lead, motivate, and develop a technical customer service team
Manage day-to-day service operations and performance metrics
Use Excel and reporting tools to analyse data and drive improvements
Act as a point of escalation for complex customer or technical issues
Work closely IT teams to improve systems and service delivery
Support training, and ongoing development of team members
Key Requirements
Proven experience as a people manager, ideally within customer service or retail
Background in retail management or strong understanding of retail environments
Strong Excel skills, including reporting and data analysis
Confident with IT systems and technical processes
Excellent communication and leadership skills
Ability to manage priorities in a fast-paced environment